Warranty Information
It’s not just a slogan, its the foundation of our company. We firmly believe that the sale does not start until the trailer leaves the lot. Anyone will sell you a trailer, but not everyone will stand by it when things go wrong. We select suppliers that not only offer the highest quality components, but also the best warranty to make sure you are protected. In addition to supplier warranties, we are so confident in our product and employees that we offer three (3) year limited warranty on enclosed trailers and a one (1) year warranty on our open trailers.
EXPRESS CUSTOM TRAILERS LIMITED WARRANTY
Express Custom Trailers, Inc., 5570 Ulmerton Road, Clearwater, FL 33760 warrants to the original consumer purchaser for a period of three (3) years from the date of purchase that its trailer (the product) shall be free from defects in materials and workmanship attributable to warrantor on Enclosed Cargo Trailers and (1) one year on Open Cargo Trailers. The obligation of this warranty shall be limited to repairing or replacing any part or parts which, in the opinion of the factory, are defective in materials and workmanship under normal use and service during the three (3) year period commencing with the date of the first retail purchase on Enclosed Cargo Trailers and (1) one year on Open Cargo Trailers. Electrical components, lights, mechanical jacks, fiberglass doors, sealants, seals, locks, couplers, and paint are warranted for a one (1) year period from the date of the first retail purchase.
PURCHASERS’ OBLIGATION
How to get a warranty service:
1) All warranty requests must be presented to Express Custom Trailers and proper arrangements must be made and approved by the factory prior to any work being done.
2) All warranty repairs must be made at Express Custom Trailers’ factory, unless prior approval is obtained from the factory before said repairs begin. In certain cases, the Express Custom Trailers factory may, as its option, elect to have warranty work performed in the field by a quality repair shop. All cost incurred in shipping or delivery for the products for warranty service shall be borne by the purchaser.
WARRANTORS’ OBLIGATION
Warrantor will remedy substantial defects in materials and workmanship caused by warrantor by repair, replacement, or refund, if replacement or repair is not possible. Warrantor shall remedy defects within a reasonable time, not to exceed sixty (60) days after delivery by purchaser.
WHAT IS NOT COVERED BY THIS WARRANTY
Items covered by another warranty:
a) Axles and axle components
b) Tires, present a claim to a tire dealer who handles the brand in question and is authorized to handle claims.
c) Tow vehicle wiring
d) Damage or wear caused by unreasonable use or failure to provide reasonable
e) Express Custom Trailers will not be responsible for work performed or options installed by others.
f) Damages or defects resulting from but not limited to overloading, improper loading, negligence, alteration, and accidents
g) Replacement of maintenance items that are worn out from normal use including but not limited to bearings, magnets, and brake shoes
h) Damages caused by loose or improperly torqued lug nuts
i) Damages caused by the use of incorrect or altered hitch ball or
j) The warrantor further makes no warranty with regard to any product used as a rental unit, or any product no registered and normally used in the United States or Canada.
PARTS AND DESIGN CHANGES
Warrantor reserves the right to change the design of its products from time to time without notice and with no
LIMITED AND DISCLAIMER OF IMPLIED WARRANTIES: WARRANTOR EXPRESSLY LIMITS THE DURATION OF ALL IMPLIED WARRANTIES OF MERCHANTABILITY, ALL IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND OTHER IMPLIED WARRANTIES TO THE WARRANTY PERIOD OF THREE (3) YEARS. THE WARRANTOR EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND ALL IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AFTER EXPIRATION OF THE WARRANTY PERIOD. THERE IS NOT WARRANTY MADE BY WARRANTOR BEYOND THAT CONTAINED IN THIS WARRANTY. NO PERSON HAS AUTHORITY TO ENLARGE, AMEND, OR MODIFY THIS WARRANTY.
LEGAL REMEDIES OF PURCHASE: THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS WHICH MAY VARY FROM STATE TO STATE.